We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. Terms & Conditions
1. Contact Us
Go to your order history and select the item. Discuss the issue with us!
2. Apply for Refund
After contacting us, We give you a form to fill out. After reviewing it, We send you the refund.
3. Get Money Back in 15 Days
We will return your money in 15 days.
Return Shipment Fee
It is free for you to return the parcel to the designated local return address.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
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